Terms of service
OVERVIEW
Welcome to Wonder Pearl! The terms “we”, “us” and “our” refer to WONDER PEARL PTY LTD (ABN: 83679792379). Wonder Pearl operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Wonder Pearl is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to device differences.
Because our jewelry is handmade with natural pearls and gemstones, each piece may have slight variations. These natural differences are part of the uniqueness of Wonder Pearl products and are not considered defects.Our jewelry should be handled with care. Exposure to water, chemicals, or improper storage may affect the appearance and longevity of the product.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. WONDER PEARL PTY LTD reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance and receive payment. Please review your order carefully before submitting.
Your purchases are subject to return or exchange solely in accordance with our Shipping & Returns Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed. Unless otherwise stated, prices do not include taxes, shipping, handling, customs or import charges.
All prices are listed in Australian Dollars (AUD). Currency conversions shown in other currencies are estimates only. Your bank or payment provider may apply exchange rates or additional fees.
We currently accept major credit cards, PayPal, and Afterpay. By providing payment details, you represent and warrant that you are authorized to use the payment method.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and ship your order as quickly as possible. Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Please note that all delivery timeframes provided are estimates only and may vary depending on your location and shipping conditions.
While we do our best to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as shipping carriers, customs processing, or unforeseen circumstances.
Once your order has been handed over to the shipping carrier, ownership and risk of loss pass to you. We are not responsible for any delays, loss, or damage caused during transit by third-party shipping providers.
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
If you experience any issues with your delivery, please contact us at support@wonderpearl.com.au, and we will do our best to assist you.
SECTION 6 - INTELLECTUAL PROPERTY
All Wonder Pearl designs, product photos, trademarks, brand names, and other content are owned by WONDER PEARL PTY LTD or its licensors, and are protected by intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission. Unauthorized use may result in legal action.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools which we neither monitor nor control. You agree that such tools are provided 'as is' without any warranties or liability.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of any third-party websites. Your use of third-party sites is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. All purchases are made directly with WONDER PEARL PTY LTD. Shopify is not responsible for any aspect of your purchases with us. You release Shopify from any liability arising from your transactions.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, which can be viewed on our website. By using our Services, you acknowledge that you have read and agree to our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit feedback or suggestions, you grant us a perpetual, worldwide license to use such feedback for any purpose. You represent and warrant that you own or have the rights to submit such feedback.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on our Services may contain typographical errors or inaccuracies. We reserve the right to correct errors and to cancel orders if any information is inaccurate.
SECTION 13 - PROHIBITED USES
You may only use our Services for lawful purposes. Prohibited uses include but are not limited to: violating laws, infringing intellectual property, harassment, fraud, spamming, and introducing malicious code.
SECTION 14 - TERMINATION
We may suspend or terminate your access to the Services at our discretion if you breach these Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided 'as is' without warranties of any kind, except as required by law.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, WONDER PEARL PTY LTD shall not be liable for indirect, incidental, or consequential damages arising from your use of our Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless WONDER PEARL PTY LTD, its affiliates, and partners from any claims arising from your violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms and our posted policies constitute the entire agreement between you and us. Failure to enforce any right does not waive that right.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of Australia, under the jurisdiction of the courts of Victoria.
SECTION 21 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of our Services constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@wonderpearl.com.au
WONDER PEARL PTY LTD (ABN: 83679792379)