Privacy policy
Wonder Pearl operates this website and online store (the “Services”), powered by Shopify, to provide you with a curated jewelry shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, shop, or interact with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge and agree to the collection and use of your information as described here.
Personal Information We Collect
We may collect personal information that identifies or can reasonably be linked to you, such as:
- Contact details: name, billing/shipping address, phone number, email.
- Payment details: credit/debit card, transaction information.
- Account information: username, password, preferences.
- Transaction history: items viewed, purchased, returned.
- Communications: messages you send to us.
- Device & usage data: browser, IP address, cookies, and site interactions.
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Sources of Personal Information
We collect personal information from:
- Directly from you (e.g., creating an account, placing an order, contacting us).
- Automatically through your device via cookies and analytics tools.
- Service providers (e.g., payment processors, shipping partners, IT services).
- Partners or third parties where permitted by law.
How We Use Your Personal Information
We use your personal information to:
- Provide and improve our Services (processing orders, shipping, returns, and exchanges).
- Personalize your shopping experience.
- Send marketing and promotional communications (you can opt out at any time).
- Ensure secure transactions and prevent fraud.
- Communicate with you regarding customer support and updates.
- Comply with legal obligations.
You may opt out of targeted advertising through your device or platform settings.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support marketing activities.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our Services.
How We Disclose Personal Information
We may share your personal information in limited circumstances:
- With Shopify, vendors, and trusted service providers to operate our business.
- With marketing and analytics partners to improve our advertising performance.
- When required by law or to respond to legal requests.
- In connection with a business transaction (e.g., merger or acquisition).
- When you give consent or direct us to do so.
We do not sell your personal information.
Relationship with Shopify
Our store is hosted by Shopify, which processes your data to provide services to us and improve their platform. This may include sharing information across Shopify’s network.
To learn more, please refer to the Shopify Consumer Privacy Policy.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Wonder Pearl does not knowingly collect personal information from individuals under the age of 16. If we become aware of such data, we will delete it promptly.
Security and Retention
We take reasonable measures to protect your personal information, but no method of transmission is completely secure.
We retain your information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Request a copy of your data.
- Opt out of marketing communications.
To exercise your rights, please contact us at:
📧 support@wonderpearl.com.au
International Transfers
As we operate globally, your information may be transferred and processed in countries outside your own. We take reasonable steps to ensure your data remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
We respect your privacy and are committed to protecting your personal information.
If you have any questions, please contact us:
📧 Email: support@wonderpearl.com.au